As mentioned in General Etiquette, staff should remember they represent the server.
✅ This especially applies when handling tickets - where professionalism and clear communication should be of highest high priority.
🤔 Unsure of a ticket?
If you need help with a ticket, refer to:
- Staff Guide (yes this one!)
- Your assigned Mentor
- Other members of the staff team (Just pop a question in staff chat)
We really urge that everyone ask for help when they’re unsure, it’s the best way for everyone to learn and get to know each other :)
📝 Please do not ask for help inside a ticket!
🫳 Handing over a ticket
If you need to hand over a ticket at any point, please do so concisely and professionally!
Example: ... I'll hand this over to @Someone ...
If you absolutely know the answer to a query in a ticket, we urge that you take initiative to handle it if no other staff member is already handling it.