ℹ️ Support and above may handle this ticket type.
General tickets cover any player inquiry or general question about the server. These tickets are often informational and should be resolved clearly, quickly, and efficiently.
Handling General Tickets
When responding to a general ticket, first determine whether the question can be answered using the staff documentation. This ensures a streamlined flow of information, so that tickets do not stack up.
Common Topics
General tickets may include:
- Server-related questions (version, plugins used etc.)
- Booster rank information and perks
- Gameplay related questions
- Store assistance
- Clarification about modifications
Escalation
In many situations, you may lack the required knowledge in order to handle a ticket efficiently. In cases like this, please escalate the ticket to the appropriate staff member as outlined in the escalation guidelines.
If you are unsure who to escalate to, ask in staff chat before proceeding.